How can I access my pay stubs and W4 information?
Your pay stubs and W4 information are available through your employee self-service. To log in go to https://www.payrollvault.com/ and click the box that says LOGIN Employer & Employee.
Click on the pink Employee Self-Service Login box at the top of the page and enter your username and password.
I don’t remember my username. What do I do?
Your username will always be your employee self-service email.
Please contact your employer if you forgot your username.
I don’t remember my password. What do I do?
On the sign in page, click the “Forgot Password” link.
Enter your username, which is typically your work email address, to receive a temporary password.
Note: You must enter the email address that is associated with your employee self-service. If you have multiple email addresses and cannot remember which address is associated with your Payroll Vault employee self-service, please contact your employer.
Please follow the instructions in the email that you receive to reset your password.
I don’t currently have access to a computer, can I access my pay stubs on my mobile device?
Absolutely. Our website, is completely mobile friendly and you can access the same log in pages as you would on a computer.
However, for the best viewing experience on mobile devices, we recommend you log in with our app, isolved People Cloud, which is available on Apple and Android devices. You can search for it in your app store or click the links below to download:
Click here to download isolved People Cloud from the Apple App Store
Click here to download isolved People Cloud from the Android Google Play Store
I have a question about my pay check.
Please contact your employer regarding any questions on your pay.
How do I change my address and W4 information?
If your employer has given you access to change address information, click on the tab "Personal" then click "Personal Info" to change your address.
If your employer has given you access to change W4 information, click on the tab "Pay and Tax" then click "Tax Updates"
If you do not have access to this information in your employee self-service, please contact your employer to change this information.
How do I change my direct deposit information?
Submit an updated Direct Deposit Authorization form to your employer, along with a voided check for the new bank account, or a printout with this information from your bank. Ask your employer for a copy of this form to complete.
Some employers give access within the employee self-service portal to change your direct deposit information. If you have this access, click on "Pay and Tax" then click "Direct Deposit"
I lost my W2. How can I get another copy?
Copies of your W2s are available through your employee self-service. Log in to your account and click on "Pay and Tax" then click "Year-end Tax Forms" to view, download, or print a PDF copy of your W2. Your employer will also have access to copies of your W2 in their employer portal.
I called Payroll Vault and they were not able to help me. Why couldn’t they provide me with details about MY account?
We really do want to help but we must do so through secure channels. Payroll Vault’s greatest priorities are providing outstanding service and protecting our clients and their employees. In such a technology advanced era, personal data theft is becoming an increasing problem and we want to protect your personal data from getting into the hands of any unauthorized individuals. To do this we only communicate directly through our clients. Please have your employer reach out to us and we will be sure to let our service shine.
What is the deadline for reporting payroll to Payroll Vault?
Generally, the deadline for reporting payroll is three business days prior to your payroll date, in order to meet banking deadlines set forth by our banks. These deadlines may vary by location, so please contact your local Payroll Vault office for their specific deadlines. If the deadline is missed, paper checks are an option and can be issued for payroll information received past the deadline.
What options do I have for reporting my payroll information?
When will the funds for payroll be taken out of my bank account?
Payroll funds will generally be debited from your account two business days before your payroll date. This debit will include transactions covering direct deposit funds, taxes, fees and any vendor payments. These dates and timelines are set forth by our banks and may vary by location – please contact your local office for the specific timeline that applies to your payroll.
How do I access my portal and view my payroll reports?
To log in to your employer portal go to https://www.payrollvault.com/ and click the box that says LOGIN Employer & Employee.
Then click on the pink isolved Client Login box at the top of the page and enter your username and password.
To view your payroll reports, navigate to "Reporting" then click "Report Archive"
Payroll reports will be sorted based on the pay date.
My business is always on the road and I don’t always have access to a computer. Can I access my payroll reports on my mobile device?
We don't recommend logging in from a mobile device.
I have a new employee. What do I need to do?
On the client landing page, navigate to "Quick Links"
Download the New Employee Form, the W4, and the Direct Deposit Form and have the employee complete all the appropriate forms.
How do I report employee changes?
If you report payroll on the portal, you can enter in the changes at the time you are entering your payroll. If you report your payroll via a different method, you can remit all changes to your payroll specialist at the same time as you are reporting your payroll.
